Sign in and set a password
Use the email address where Regulators sent your portal invite. After your first sign-in you set your own password, then land on the family portal at /portal.
Before you start
- The email address on your tryout application or roster record.
- Your temporary password from the invite email (returning families), or your existing password.
Is this the right guide?
Use this if you
- You received a parent portal login email from Regulators.
- You need to reset a forgotten password.
- Google redirected you here after signing in with Gmail.
Do not use this if you
| Situation | Use instead |
|---|---|
| You have not applied or been rostered yet | /help/apply first |
| You are club staff managing rosters | Coach or org-admin guides (not this page) |
| You only want tryout status without an account | /help/apply (backup lookup section) |
When to use this
| Your situation | Open this guide? |
|---|---|
| First invite with a temporary password | Yes |
| Returning family mid-season | Yes |
| You have not registered yet | Wait — finish the step before |
| You need roster eval details while logged in | No |
Steps
- Open /login?from=/portal (linked from the site footer as Family portal).Expected: You see the sign-in form titled Family portal & staff sign-in.
- Enter the email address from your Regulators invite or tryout application.Expected: The email field accepts your address without an error.
- Enter your password, or use Sign in with Google if you use Gmail.Gmail addresses can use Google instead of typing the temporary password.Expected: Sign-in succeeds or shows a clear error (wrong password, no account).
- If this is your first login with a temporary password, complete /account/set-password.Expected: You set a new password and return to /portal automatically.
- If you forgot your password, select Forgot password? Send reset link on the login page.Expected: You receive a reset email; follow it to set a new password.
Where this shows up in the portal
Family portal & staff sign-in
- 1
- Email — must match the address on your player record
- 2
- Password or Google sign-in; first-timers go to set-password next
Login page — email, password, and Sign in
Troubleshooting
Sign-in works but the portal shows Nothing linked yet
Likely cause: Your login email does not match the guardian email on the roster or tryout record.
Fix: Email the club or ask staff to verify the guardian email and date of birth on your player record.
Temporary password does not work
Likely cause: You may have already set your own password, or staff re-sent a newer temp password.
Fix: Use Forgot password, or ask staff to re-send the parent login from the roster page.
Google sign-in says the account has no access
Likely cause: The Google account email differs from the email on file.
Fix: Sign in with email+password using the address on your application, or ask staff to update the guardian email.
What you still cannot do here
- Players do not get their own login — parents/guardians sign in for the family.
- You cannot add a second guardian account from the portal today.
Portal button labels may differ slightly — club staff can edit parent-facing copy at /admin/portal-copy. The headings in this guide match the default shipped text.